CRM ACCELERATION SERVICES

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CRM ADVISORY SERVICES

Analyze Plan Design

Enabling your workforce with high quality, affordable, long-lasting business applications is imperative for business success. Implementing your next-generation CRM solution is a significant undertaking and should be approached strategically.


We can save you money and lower your risk.  No matter what IT services you need, Ascendant Group will be there to support you every step of the way.

  • Assessment

  • Planning

  • Research

  • Selection

  • Road-mapping

  • Executive vision

CUSTOMER SCIENCE™
DATA MANAGEMENT SERVICES

Data Done Right

Your customer and marketplace data is the lifeblood of your business.  Whether you are migrating, renovating or looking for a continuously enriched customer data platform, you can count on us to assure you of the highest data integrity and readiness to serve.  Put Ascendant's Customer Science to work for you.

  • Data articulation & unification

  • Data integrity restoration

  • Deduplication & merge-purge

  • Data validation & enrichment

  • Data extension & lead acquisition

  • Customer profiling

  • Data migration services

  • Web harvesting research

  • On demand data validation

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CUSTOMER DATA PLATFORM (CDP)

Insights Profiles Segments & Process

In today’s hyperconnected world, organizations are challenged in more ways than ever to stay ahead of the curve. Your customer and marketplace data is abundant, but scattered among many applications and cloud services.  The most important thing you can do to leverage the power of your data is to utilize a comprehensive data clearinghouse in the form of a Customer Data Platform (CDP).  This is a managed service offering for data-as-a-service, designed to fit your unique needs for managing big customer data. 


Most IT services resources struggle with data.  By combining Ascendant Group's Customer Science™ services with the Microsoft Dynamics Customer Insights™ CDP, your data is continuously refreshed, recirculated and available 24/7. 


Use our AI services for:

  • Predictions

  • Segmentation

  • Suggestions

  • Routing

  • Alerts

  • Profiles

OMNICHANNEL COMMERCE ENABLEMENT

Integrated Commerce Channels

Many businesses use sales and marketing channels that do not interoperate.  To thrive in today's marketplace, you need to provide consistent customer treatments across ecommerce, portals, mobile, point of sale, social, apps and call center selling... all using common products, pricing, offers, and policies. 


Your sales and customer service team must be able to assist with transactions that occur in any channel.

  • Product information management

  • Price lists

  • Discounting and price adjustments

  • Approval and acceptance automation

  • Quote-to-order

  • Configuration rules management

  • Offer management

  • Suggestive selling

  • Portal self-service